Incidents reported on status page for Bookvault https://status.bookvault.app/ https://d1lppblt9t2x15.cloudfront.net/logos/8aa465b3b3d97e6423e1243cfff91ebd.png https://status.bookvault.app/ en https://status.bookvault.app/incident/779052 Wed, 03 Dec 2025 20:00:00 -0000 https://status.bookvault.app/incident/779052#f5201beb828cb70e419a23fd5cc7808e7f5b0c390207d798ebb9c5f32015118b We're currently working on a fix for an unexpected outage to our internal database. We're in the process of resyncing data to the website and hope for a resolution by 19:30 GMT https://status.bookvault.app/incident/753652 Wed, 29 Oct 2025 20:00:18 -0000 https://status.bookvault.app/incident/753652#c3de22c6b5af1e087880ef1831917e6b0baffd43b7afbbf07dfa4bc8511814dc Our hosting provider has a planned outage between 8PM and 9PM UK time to make an improvement to their infrastructure. It's scheduled to last an hour, but we expect it to be much less than this https://status.bookvault.app/incident/619700 Thu, 17 Jul 2025 20:04:00 -0000 https://status.bookvault.app/incident/619700#f76c0619bf815675b77c7dc101ce1c362f00d6771389e695ecd9128fab13550e The issue has now been marked as resolved by the external company, so customers should be able to access the full platform without interruptions. We apologize for any inconvenience caused and thank you for your understanding and patience. https://status.bookvault.app/incident/619700 Thu, 17 Jul 2025 17:16:00 -0000 https://status.bookvault.app/incident/619700#26e27e41a921e96d0f761140b4969222b2d36ad0017b22e82fbfd8b24f60757e We have been informed that the issue has now been resolved and have seen services become restored. Whilst engineers are still on site, there is the potential for intermittent connection, but we believe things to be back up and fully operational in the next couple of hours. https://status.bookvault.app/incident/619700 Thu, 17 Jul 2025 14:35:00 -0000 https://status.bookvault.app/incident/619700#31c7a5e7b063782714ab58c2c8b5443c73634703028e6abd32515280f6e17e84 Despite continual efforts by our team, we’re still unable to provide an update on when services will be restored. The issue persists due to a fault with the main fibre line into our production data center hence causing such an unprecedented outage. The infrastructure provider (CityFibre) have been continually working on resolving the issue but due to its complexity, it’s continuing to take time. Our backup connection is still fully functional, keeping the production facility connected, meaning it has no impact to orders currently in production. https://status.bookvault.app/incident/619700 Wed, 16 Jul 2025 17:26:00 -0000 https://status.bookvault.app/incident/619700#344520d53db7e743a043c0889d370b11a1fc59c0f39947a35e9c59d1928fd764 We want to thank all our customers for their continued patience while we work to resolve the ongoing service disruption affecting the Bookvault platform. Our external infrastructure provider continues to investigate the root cause of the issue with dedicated engineering teams. While they’ve made incremental progress, a full resolution is now expected to take longer than initially advised - potentially into tomorrow (17th July 2025). We know this disruption is frustrating, and we share that frustration. Please rest assured that we're pushing for the fastest possible resolution and are already taking steps to prevent similar outages in the future. We will provide another update as soon as we have more concrete information to share. https://status.bookvault.app/incident/619700 Wed, 16 Jul 2025 01:58:00 -0000 https://status.bookvault.app/incident/619700#9386299cae0dda79440dbc3d3af9b8ce3b98a692c3c4eff8950e6c6870133640 Specialist engineers are still working on the fault causing the loss of service, but are continuing to face issues. We've been advised that there will continue to be progress overnight, but that a resolution isn't expected until late morning (UK time) at the earliest. https://status.bookvault.app/incident/619700 Tue, 15 Jul 2025 12:00:00 -0000 https://status.bookvault.app/incident/619700#65b656c7e139210187c9c438322524bb9aa7dac6dcee21a761b809f7221b2da9 We regret to inform you that the issue affecting the Bookvault platform is still ongoing. Our external service provider has deployed specialist teams who are actively investigating the root cause. At this time, there is no confirmed resolution timeline. However, we have been assured that their teams are working diligently to restore full functionality as quickly as possible. Please be assured that app integrations, including Shopify and WooCommerce, are fully operational, and orders continue to be processed as normal. We will continue to provide updates via our status page as soon as new information becomes available. We sincerely apologise for the inconvenience and appreciate your continued patience and understanding. https://status.bookvault.app/incident/619700 Tue, 15 Jul 2025 01:15:00 -0000 https://status.bookvault.app/incident/619700#bc3a7890479470503e82d3e767a06c941d43dcfa2bd37330f0dc58166d116998 Due to an issue outside of our control, we've seen downtime to the Bookvault platform throughout the day.We're working closely with an external provider to restore service as quickly as possible. The latest update we’ve received suggests that service should be restored by 10am BST. We’ll continue to share updates on our status page. Once the platform is back online, all apps and integrations will resume functioning automatically. We sincerely apologise for the disruption. We're already working on infrastructure improvements to help prevent this kind of issue in the future. https://status.bookvault.app/incident/605097 Sun, 22 Jun 2025 21:00:00 -0000 https://status.bookvault.app/incident/605097#56363f81bfaea24f13c3fd6c4679ddd56ae5fc5e3cfb4624c56586693af0a8e3 Maintenance completed https://status.bookvault.app/incident/605097 Sun, 22 Jun 2025 05:00:00 -0000 https://status.bookvault.app/incident/605097#c26719cdf796eb0932aebc8dfe82b46581176eee07cc413dbbd0fa077f63c45e We're undertaking some essential maintenance of the bookvault platform from 6AM BST throughout the day. During this period you'll experience intermittent downtime. https://status.bookvault.app/incident/258023 Mon, 11 Sep 2023 22:23:00 -0000 https://status.bookvault.app/incident/258023#9e04d47781509097495765982be3cd891ff886c8f59cc1e0ca50f96eb69e86e7 This has since been investigated and resolved, being caused due to increased demand on our servers. A fix has been put in place, and we're continuing to monitor for any further issues https://status.bookvault.app/incident/258023 Mon, 11 Sep 2023 14:22:00 -0000 https://status.bookvault.app/incident/258023#557d9ef3e743d0a335e9240a2a6d0c111f9338e9fa728df9fe14193706c98398 A select number of Shopify stores are experiencing a link up issue in which orders were not being pulled directly from Shopify when a fulfilment request was made. https://status.bookvault.app/incident/257579 Sun, 10 Sep 2023 22:43:00 -0000 https://status.bookvault.app/incident/257579#639b3c045b69716ca4857d489932f4ae57e8d16a94a5cb67ff9ea938a692300c An issue is occurring meaning customer are unable to make payment